Abigail “Abi” Lohn is often the first point of contact for clients when they call or visit our office. Genuine and outgoing, she enjoys the opportunity to be her personable self and build close relationships with our clients.
Abi’s retail experience helps her bring a distinctive perspective to customer service. She has found that everyone wants the same treatment – to feel they are being heard and appreciated. It’s a personal philosophy she has brought with her to serve our clients.
Abi’s daily duties include client onboarding and account maintenance requests, preparing, editing, and reviewing documents. Abi is also responsible for most of the designs of our outgoing mailings, invitations, and webinar ads. She also assists with daily office management and operational procedures, as well as with compliance and human resources needs.
Abi joined our team in May 2022. Previously, she worked in retail management for T-Mobile, Lilly Pulitzer and Aerie. She is a graduate of Towson University, where she earned a Bachelor of Science degree in psychology, sociology and anthropology.
Abi was born and raised in Towson, Maryland, and lives here today with her husband, Ben, their daughter, Emma, their cat, Garbanzo, and their dog, Nala. In her free time, Abi enjoys tennis, hiking, photography, traveling, baking, and crafting.